Q2：Why my step count is inaccurate/0? If your step count is inaccurate or if the count appears to be 0, it may be caused by one of the following reasons: 1. Lack of authorization and permissions To ensure the accuracy of exercise tasks, Kwai needs specific permissions to function properly. If proper permissions are not granted, the app will not be able to track or record your steps properly. Please make sure Kwai has the permission to access your health data and grant the app resident notifications, power saving and self-start permissions. 2. Phone hardware problem The built-in motion sensor of your phone may be malfunctioning or aging, resulting in inability to accurately record your steps. It is recommended to try other exercise tracking apps to troubleshoot hardware issues. 3. Improper software settings If you use your phone's “Power Saving Mode”, it may disable the motion sensor to save battery. If it is a software setting problem, turn off the “Power Saving Mode” to solve the problem. 4. Network and synchronization issues Network problem may prevent synchronization of steps, please make sure your phone has a normal network connection to synchronize the data. 5. User behavior and operation problems Please make sure to hold your phone in your hand, put it in your bag or close to your body, and don't walk too short a distance. Do not quit the app, which will pause the walking task.You can locate the problem by troubleshooting the causes listed above.If none of the above solutions solve the problem, you may need to contact your phone manufacturer's customer service team for further assistance.